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Special Grievance Redressal Committee

Special Grievance Redressal Committee : INTERNATIONAL STUDENTS

A special grievance redressal committee is constituted as requested by the international students to address their grievances and ensure timely and fair resolution. The committee comprises of the following members and aims to promote a supportive, transparent, and inclusive environment for all international students.

Members of the Committee

Prof. Samaresh Mishra

Samaresh Mishra
Director, SA

Chairman

Sudipta De Sarkar
Dean (IE, SA & Admissions), KLS

Member

P.K.Patnaik
Chief Proctor

Member

Shyam Sundar Behura,
Addl. Registrar

Member

Anita Pati
Dean, IRO

Member

Debraj Pradhan, Director General, IRO

Member & VC Nominee

NAME POSITION
Prottay Mazumder, Roll No : 2207030,  Tech in Electronics & Electrical Engg. Member
Alchinda Noemy De Rogerio, Roll No : 23116037, BA (Economics) Member
Aalok Bhagat, Roll No : 2301075, Tech in Civil Engineering Member
Hewa A Ravindu Athapaththu, Roll No : 2452002, Tech in Power Electronics & Drives Member
Smarita Pati, Asst. Director, IRO Convener

If you have any concerns or issues that need addressing, please do not hesitate to contact at

Ms. Smarita Pati, Assistant Director
Phone No :9439081769, Email : [email protected]

This applies to all international students enrolled at the institution and encompasses grievances related to academic, administrative, social, and personal issues that affect their well-being.

This Special Grievance Redressal Committee shall ensure that international students have a transparent and efficient mechanism to address their concerns. It aims to maintain a respectful and harmonious environment by promptly addressing issues and providing timely resolutions.

Procedure

Grievance Registration

  1. The committee shall provide an accessible platform (online form, email, or in-person submissions) for international students to register the grievances. For in-person registration of grievance a suitable desk shall be opened in the IRO, Campus – 20.
  2. The student must clearly specify the nature of the grievance, including relevant details such as dates, persons involved, and any supporting documentation or evidence.
Acknowledgment

  1. Acknowledge of the grievance shall be done as early as possible but not later than 8 hours.
  2. If required, ensure confidentiality for the student throughout the process.
Investigation and Review

  1. Within 1 – 2 working days of acknowledgment, the committee shall investigate the issue by gathering facts, consulting relevant parties, and reviewing any evidence.
  2. The committee may request additional documents or a personal meeting with the student and other involved parties.
Resolution Process

  1. After investigation, the committee will decide on the appropriate action or solution.
  2. This may include mediation, academic accommodations, recommendations for policy changes, or disciplinary action if necessary.
Timeline for Resolution

  1. Grievances will be resolved within a reasonable time frame, but within 07 working days, depending on the complexity of the issue.
  2. For complex cases, a timeline extension may be requested from the undersigned and communicated to the student.
Communication of Outcome

  1. The final decision will be communicated to the student in writing, along with any proposed actions or resolutions.
  2. If the grievance cannot be resolved at this level, the student will be informed about the option to appeal the decision to a higher authority (e.g., university ombudsman or legal counsel).
Confidentiality and Ethical Standards

  1. All members of the committee must respect the confidentiality of the grievance and its associated details.
  2. No retaliation or discrimination shall occur against students who file grievances.
  3. The process will be fair, impartial, and free from any bias based on race, gender, nationality, or religion.
Appeals Process

  1. If a student is dissatisfied with the resolution or feels that the grievance was not addressed appropriately, they may submit an appeal to university ombudsman.
  2. The appeal must be submitted within 7 daysof receiving the committee’s decision.
  3. The higher authority will review the case and issue a final decision, which will be binding.
Documentation

  1. All grievances and their resolutions will be documented and maintained by the convener.
  2. Periodic reports will be submitted to the university administration, outlining the number, nature, and outcome of grievances.

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